Customer Service
- Delivery: 60 miles of each location
- 24 hour emergency service
- Evaluation of client for specialized products
- Evaluation of client's home for wheelchair accessibility
- Evaluation of client's workplace for wheelchair accessibility
- Evaluation of client's feasibility for wheelchair transport
- Time and travel to secure proper documentation for patient
- Pick-up and delivery of product
- Monitoring use of product
- Billing of primary or secondary payer sources
- Rework of denied claims
- Follow-up with physicians (progress and compliance)
- User compliance reports
- Product and technology training for physicians and therapists
- Arrange for patient travel
- Cleaning of equipment
- Loaner products while client's product is in for service
- Respiratory health education to seniors in assisted living centers
- Provide oxygen conserving devices for client's ease of portability of O2
- Providing equipment in special cases prior to being able to bill for them
- Accepting assignment (accepting full payment at the “maximum allowable charge” rate)
We are proud to provide services (through our sister companies) that other home medical equipment companies do not. We have services such as: traction units, respiratory medications, TENS, rehab equipment and supplies, echo’s and mobile ultra sound services and home companion services.
